Other FAQs

We provide a 3-year warranty on bags and a 1-year warranty on apparel against faulty manufacturing. If your item breaks in any way due to a fault in manufacturing while under warranty we will cover the cost of a repair for minor issues, or replace it for major issues free of charge. Please do remember this does not cover natural wear and tear as any natural fiber will wear over time, faster if you are rough on your gear. We reserve the right to refuse any warranty claim that it deems to be the consumers fault due to misuse, such as practicing Jiu Jitsu with badgers.

That being said, at our discretion, we may offer you our wear and tear discount which starts at 30% for year 1, 20% for year 2, and 10% for year 3. To request this please email us with your original order number, a picture of and description of the problem.

Also: If you purchase your item through a physical store, online retailer or via 3rd party such as Amazon or Ebay any warranty or returns must be handled through the point of purchase and are subject to their terms, conditions and individual warranty policy.

We accept any product in its original, odor-free, unused or unworn condition*, with tags attached for up to 30 days from the date of shipment. You may either receive store credit or a refund, less all shipping costs and a $1 restock fee per item, please understand that we are a small company and it would hurt us greatly if we had to pay for shipping expenses and restocking costs on non-defective returns.
*apparel returns must be absolutely unworn for sanitary reasons. If you wish to try something on for size please wear another garment underneath to keep things perfectly clean.

If you would like to exchange your item, please follow these easy steps:

1. Email us with your original order number as well as a picture of the item you are returning (this helps us verify that it is new, and lets us refund your purchase before receiving it back at headquarters, cutting down on your wait time).

2. Indicate whether you would like a store credit (receiving a store credit allows you to exchange the item for a different size/etc.) or refund.

3. Mail your item back to the address provided, forward the tracking number and receive your credit/refund.

We ship via UPS, Fedex and USPS to nearly every country worldwide*. Your order will ship within 24 hours Monday-Friday (48 hours for international) excluding holidays and pre-orders (which ship by the date mentioned on the product's page). A tracking number will be sent to your email by the evening that it ships. Please note that USPS transit times are estimates and not guaranteed although usually accurate within 1-2 days.

For US domestic shipments the options range from 1-5 days of transit time. For Canada options range from a few days to a few weeks. For International orders we have options ranging from around a week with USPS Express, 1-4 weeks Priority and up to 2 months for First Class (only for very small or light items).

For international shipments please understand that customs in your country may charge import fees (although we value our shipments at a fraction of their retail cost) and delay the shipment at their discretion. Hence delivery times are estimates and while we can't guarantee a delivery date 99.9% of packages reach their destination. *

Shipments to Russia, Vietnam, Ukraine, and Hong Kong are by special request only due to frequent fraudulent orders from these countries.

Bags: You will likely never need to wash your Odell bag as hemp stays naturally clean due to its antimicrobial and breathing properties. Also, often just open air and some sunshine will remove basic odors should they occur. If you feel the bag needs a wash we recommend you only hand wash in cold water (cold water prevents material shrinkage) and line dry. It is possible to machine wash the bags but it's tricky and we cannot warranty against damage from machine washing. As for the "Nasty bags" (which are synthetic) we recommend washing them however you like but line dry.

Apparel: For mots of our apparel you can wash however you want but we recommend more gentle cycles and lower heat with machines to maximize product life, and do keep in mind the hotter the water the more natural fibers will shrink. Do not use any bleach as it weakens the hemp, if you need a similar product try Oxiclean. We also encourage you to use a simple, natural ingredient, laundry detergent.

Sizing information is often available on the product page for the item of interest. Most of our gear, especially the bags, have very detailed measurement information on their product page in the "Details" tab below the images. Size charts for clothing can be found on the product page by the “size” option. If you are unsure if your gear will fit in a certain size bag, we encourage you to take a look at the very precise measurements we have available on the site and compare that to the size of your current gear and make an educated guess, also check out all of the photos for a product as often there will be very helpful images there.

We love hearing from you! Each email is handled personally, by a member of our local team, not some rep off in an office somewhere that sends off scripted responses. So please do be patient as we try to not tie people to a desk here so non urgent matters might take a bit longer to get a response but do know that we care and pay attention to each every email we receive.  If you have a comment or feedback to share about your experience with us, please email us.

We also very much appreciate any testimonials you might want to share via any social media outlet especially on Facebook , Twitter , Instagram and Reddit

Please check the product page of interest first, there you will often find information on anticipated restock dates. There you can also sign up for an email alert which will notify you as soon as the item comes back into stock or is ready for pre-order. New product releases are often announced via our email list (you can sign up for that at dsgear.com), or via our social media outlets Facebook , Twitter and Instagram

If you tried to make a payment on our website, and received a message that the payment failed but you still see a charge on your account, it means that the banking system has put a temporary hold on the funds. The failed payment is a pending transaction that will never go through. Please do not panic, these are temporary authorizations, they will not post but sometimes take 24-48 hours to fall off.
Each time you make a payment attempt and the payment attempt fails or declines, a warning message from our site pops up saying you that there may be a temporary authorization hold on the funds.
The most common reasons that you will receive a payment failed message are:

1. Your billing address and/or zip code does not match what is on file with your financial institution. Please check the exact address with them.

2. Your CVV code is incorrect

 If you tried to pay multiple times, and received the message that the payment failed multiple times, you may see multiple holds on your funds.  These charges are all pending, and should not go through. The transactions may show up as pending transactions on your credit card or bank statement until your financial institution releases the holds. Sometimes you can call your bank or card company and get them to release the hold sooner by explaining that it was a failed transaction but in our experience the reps rarely understand what is going on and they can’t fix things.In short, we don’t have your money unless the transaction goes through and there is nothing we can do to fix this or make the hold drop off faster, so please be patient or take it up with your institution.

When it comes to discounts or “specials” we are not your normal company. Most companies keep their prices inflated assuming they will offer discounts that make people feel like they are getting a deal when in fact they are not. We don’t do that, in fact believe it or not our markup is far lower than just about anyone in the retail business. We source a rare and expensive material, hemp, and then we work very hard to adhere to good labor standards and a very high level of quality. We are trying to keep things affordable for everyone and not play games with regular specials and discounts.

There are times when we will offer a small sale if our stock levels allow or we need to make some room for new inventory, these sales will be announced via our social media outlets Facebook , Twitter and Instagram

In regards to sponsorships, donations: We don't have a normal sponsorship or donation request program for a number of reasons. We find the world of donations and sponsorships to be very difficult to manage. It’s hard to know who is sincere person that would be good to associate with. In short, it’s a mess, and we like to keep things simple here. If we don’t respond to your email please don’t be offended as we hope the above answered your questions.

We gennerally can not offer free gear for review, partially due to the high costs of hemp. But we sometimes offer discounted purchases for reviews. If we really like your style, have strong following, and well done reviews we will consider sending you select product samples on us.

Most of our gear is made at overseas factories that adhere to high working condition standards, in fact they are better in this regard than many US factories as surprising as that might sound. Our hemp textiles are sourced from China where it has been legal and masterfully developed for thousands of years, in fact it's the only country producing high quality hemp textiles, and their factories are often the best at working with it. We do push the quality envelope with all of our manufacturers, in doing this we have discovered that it’s not that China can’t make quality goods it’s that most people only ask them for low cost goods and they don’t care about sacrificing quality to get that low cost. We have found when you pay people a decent wage and ask for high quality work then things usually go quite well and you the end user get a nice product that actually helps the environment and employs good people regardless of what part of this flying ball in space they call home.